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How do I check my order status?
Sign into (My Account) click on (My Orders) you will be able to view all your orders
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How can I cancel my order?
You can contact the customer service team by the WhatsApp number: (0553004407) Or call customer service: (920007157) Our customer service team will help you
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When will I receive my order?
usually it takes 3-5 working days. and during the special offers, delivery may take 7-14 working days.
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I forgot my password?
If you’ve forgotten your password: click on “Forgot your password”. We’ll ask you to enter your email account and then immediately send you a new password.
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Why should I create an account?
shopping with us much easier,Allows you to: Check the status of your current order Contact Customer Service with questions
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How do I update my shipping or billing address?
You can update the shipping address through your account on the website: by clicking on your name and selecting the (My Account) section from the list as shown in the image.
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Which payment methods do you accept?
the payment methods are available with us : (Visa - Master Card - mada - STCPay - ApplePay - cash on delivery) *additional fee for cash on delivery 10RS.
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How to pay with credit/debit card?
We currently accept a variety of credit/debit cards including Visa, MasterCard It’s easy to use a credit/debit card to pay fo it.
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How can I change payment methods?
in the payment step you will get the methods of payment you can chose what suite you.
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When will I be charged for my items?
Immediately, after you complete shopping and writing your address you will be able to make your payments.
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How do you calculate currency rates?
we do not accept other currency, only in Saudi riyal
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How can I track my package?
You can track your by clicking to your name and then order in "My Orders" and you can track your shipment.
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How do I estimate my delivery date?
You can calculate a delivery estimate by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. also you can contact our customer service to provide a link to track your shipment.
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How do I calculate shipping costs?
All prices in the payment page includes the taxes and shipping the shipping costs you 20RS if you shop below 200RS and free of cost if you shop more than 200RS from the online store
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What countries or regions do you ship to?
we ship to all regions of the Kingdom of Saudi Arabia only.
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Are there any additional fees involved in international shipping?
we have no international service till now .
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